Privacy Notice

Our Privacy Commitment

• We collect only the personal information necessary for our stated purposes
• We use and disclose personal information only in accordance with this Privacy Notice
• We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access
• We provide you with mechanisms to access and correct your personal information
• We are transparent about our privacy practices

Personal Information

We may collect the following types of personal information when you interact with us:

• Contact Information: Name, email address, phone number, and mailing address
• Enquiry Details: Information provided through our contact form or other communication channels
• Usage Information: Website browsing patterns, pages visited, and time spent on our site
• Technical Information: IP address, browser type, device information, and operating system

How We Collect Information

We collect personal information through various methods:

• Direct Collection: When you voluntarily provide information through our contact form, email communications, or phone calls
• Automated Collection: When you visit our website, we automatically collect certain technical and usage information
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behaviour

Primary Purposes

• Responding to Enquiries: To process and respond to your questions, feedback, or requests for information
• Providing Information: To deliver the information or services you have requested from us
• Website Improvement: To analyse usage patterns and improve the content, functionality, and user experience of our website
• Communication: To send you important updates, newsletters, or other communications (where you have consented)

Legal and Operational Purposes

• Compliance: To comply with legal obligations, regulatory requirements, and industry standards
• Security: To protect the security and integrity of our website and systems
• Analytics: To conduct analytics, research, and development activities
• Dispute Resolution: To resolve disputes, troubleshoot problems, and enforce our Terms of Use

Consent Requirements

Where we rely on your consent to collect, use, or disclose your personal information, you may withdraw that consent at any time by contacting us. Please note that withdrawing consent may affect our ability to provide certain services or information.

Service Providers

We may engage third-party service providers to perform services on our behalf, such as:

• Website hosting and maintenance
• Data analytics and processing
• Email and communication services
• Technical support

These service providers are contractually obligated to protect your personal information and are only authorised to use it for the specific services they provide to us.

Legal Requirements

We may disclose your personal information when required by law or to protect our rights, including:

• To comply with legal obligations, court orders, or regulatory requirements
• To protect our rights, property, or safety, or that of our users or the public
• To prevent fraud or other illegal activities
• In connection with a business transfer, merger, or sale of assets

No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your personal information will not be disclosed to third parties for their direct marketing purposes unless you have expressly consented to such disclosure.

Security Measures

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, modification, or disclosure. These measures include:

• Encryption: Using encryption technologies for data transmission and storage where appropriate
• Access Controls: Restricting access to personal information to authorised personnel only
• Secure Systems: Maintaining secure systems and regularly updating security protocols
• Monitoring: Monitoring for unauthorised access or security breaches
• Staff Training: Training staff on privacy and security best practices

Security Limitations

While we take reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of any information transmitted to or stored on our systems.

Access Rights

You have the right to request access to the personal information we hold about you. Upon receiving a written request, we will provide you with:

• Confirmation of whether we hold personal information about you
• Access to the personal information we hold about you
• Information about how we collect, use, and disclose your personal information

We may charge a reasonable fee for processing access requests.

Correction Rights

If you believe the personal information we hold about you is inaccurate, outdated, incomplete, or misleading, you have the right to request that we correct it. We will take reasonable steps to correct the information as soon as practicable.

Complaint Rights

If you believe we have breached your privacy or mishandled your personal information, you may:

• Contact us directly to discuss your concerns
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

We will investigate and respond to all privacy complaints within a reasonable timeframe.

Use of Cookies

We use cookies and similar technologies to collect information about your browsing behaviour and improve your experience on our website. Cookies are small text files stored on your device that help us understand how you use our site.

For detailed information about our use of cookies, please refer to our Cookie Use notice.

Cookie Management

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality and user experience of our website.

Privacy Contact Details

5G Coverage Australia

Email: privacy@5gcoverageaustralia.com

Address: 123 Technology Street, Sydney NSW 2000, Australia

External Resources

For more information about privacy rights and Australian privacy law, you may contact:

• Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
• Australian Competition and Consumer Commission (ACCC): www.accc.gov.au